Product Policies

Isamete Krasniqi has 3 types of products:

1. Pre-made products (products that have standard sizing – XS, S, M, L, XL, and XXL, that can be ordered through our shop by contacting us on WhatsApp)
2. Custom-sizing products (products that Customers can order according to their sizes that can be ordered by contacting us on WhatsApp)
3. Made-on-Request products ( products that will be made based on the Customer’s requests on sizing and designs that can be ordered through Book an Appointment option)

If the Customer purchases a Pre-made product, he/she will receive the same product as seen on Isamete Krasniqi’s official website, but the customer understands that there may be a slight difference in color, due to the different color settings in different monitors/screens.

If the ordered product is handmade or contains handwork, the Customer understands that the product cannot be recreated in a completely identical way, as it’s done by and not by machine. The product will be done approximately 90-95% the same if the beading and material used are the same as the promoted product.

Isamete Krasniqi products take 8-60 days to be produced, depending on the complexity of the product. For the delivery date as the deadline, the Customer will be informed by our Sales Team.

Exceptions to the timeframe of 8-60 days are the cases where the material is not in stock and has yet to arrive, and/or unpredicted circumstances, which the Customer will be informed about by our Sales Team.

Shipping Policy

The shipping costs will be covered by Isamete Krasniqi. This excludes customs fees and VAT.

Isamete Krasniqi offers worldwide shipping. The courier companies used for shipping are depending on your location:

• DHL

• UPS

The products can only be shipped on weekdays.

The product(s) take(s) 1-10 weeks to arrive at the Customer’s delivery address (not including your customs process that might take).

The express posts typically write the estimated delivery date a few days later than the actual delivery date in case of emergencies, which means that the product will arrive earlier and that the Customer shouldn’t be alarmed.

Once the product(s) is(are) delivered, the Customer is required to sign the package. If the package is not signed, courier posts will attempt to deliver the package a few more times and get in contact with the Customer.

2.1.Customs

Upon arrival in the destination country or area, the contents of your order may be subject to customs fees (taxes, duties, processing fees, brokerage fees, etc.) for which the recipient of the order is responsible.

We are not responsible for any customs fees incurred on your order.

If you receive your order and accept to pay the Customs fees upon delivery, the Vendor will not issue refunds for the same in case of return of the purchased products.

Customs processing may delay the delivery of your order.

Should you experience such delays please check with your local Customs offices. 

If you need more information please contact us at support@isametja.com